Legal
The terms that apply to every stay, event, treatment and excursion at Gumbo Nile Resort.
Accommodation bookings are confirmed on receipt of a 30% deposit. Conference, gazebo and events-ground bookings require 50%, with the balance due seven days before the event date.
Rates are quoted per night or per session in United States dollars. Resident rates apply to South Sudan residents on presentation of valid identification at check-in.
Accommodation may be cancelled free of charge up to 48 hours before arrival. Within 48 hours, one night is charged.
Conference and events bookings are 50% refundable up to 14 days before the date and non-refundable within seven days. Date changes are accommodated once, subject to availability.
Excursions cancelled within 24 hours of departure are non-refundable. Departures cancelled by the resort for weather or safety reasons are refunded in full or rescheduled.
Check-in from 14:00, check-out by 11:00 (Africa/Juba). Cottages are released for the next arrival only after housekeeping inspection.
Every venue booking carries a configurable changeover period that is blocked automatically, so no two events can overlap in the same space.
Guests are responsible for damage to cottages, venues, boats and equipment. Charges are posted to the guest folio with an itemised record.
Life jackets are mandatory on all boat excursions. Children must be accompanied by an adult on the waterfront at all times.
Amplified music on the events ground ends at 23:00 unless a written extension has been agreed in advance.
We collect the guest details required to fulfil a booking: name, contact details, nationality, identification and stay or event particulars.
Guest data is stored securely, is accessible only to authorised staff according to their role, and is never sold. Every access to a guest record is written to an audit log.
Payment details are handled by our payment processors; card numbers are not stored on resort systems.
You may request a copy of, correction to, or deletion of your data by emailing the resort, subject to legal and accounting retention requirements.
